Ana Natkins

I may as well call this “policing” because that is very much what it feels like sometimes. 

You do all this work to figure out the best processes for you and your business, figure out all the details of who does what, when and how often, automate the pieces that can be automated and then close your eyes and press that big button “GO”, close your eyes, hold your breath and hope it works. 

Leader buy-in:
Perhaps the most important piece of the puzzle, is to have the belief and support of the team leader and CEO. Make sure they DRINK THE KOOLAID. If the CEO of the business or leader is at all unsure or not supportive of the changes that are incoming, then the rest of the team will follow suit. Even if the business is just 1 individual… if there is no excitement about the processes, if it isn’t one of the most important parts of their future plans, then chances are, it won’t be followed and won’t provide the savings in time or money that it is intended. If you invest in outlining your processes, creating SOP’s and having a well-oiled machine, you must be a fierce advocate of the end result that it will provide. HAVE FAITH and express excitement at every turn.

Adequate Training, WHEN it’s needed:
When I work with clients, this is the piece that I hear being the most concerned about. While every organization is different (and every process and technology has it’s own needs), giving training WHEN and HOW it’s needed is almost like meal-planning for your family. Taking care when planning the training, taking into consideration the audience that needs the training is important for it’s success.

Adults learn differenty than children, the typical “sit in a classroom or through an hour-long training” may not be the most effective way to train. It is a good way to give an overview of a subject, but adults typically want to learn something WHEN they need it, otherwise it will filter through their brains as “interesting, but not vital information” and will soon be forgotten. Breaking up that training into bite-size chunks with small videos, Checklists and SOP’s in a place that can be easily accessed when they reach a specific part of a process is the most effective way I have found to help a team find their way around a new process or technology.

Rollout plans:
Are you going to roll out a new process piece by pieces to one person at a time? Are you going to rip off the bandaid with  go-live date that they all have to comply by? Do you have the support you need for either one of these roll-outs? Do you have change champions that can act as support to those that need it? All of these should be considered early on in the process outlining session. Depending on the changes being made, or the technology being introduces as WELL as the personalities of your team, you will need to figure out the best way to serve their needs and keep your productivity level up.

My personal opinion is to make a clean change in the business expecting some bumps in the road, but typically this is the fastest way to ensure the new process is adopted.

Feedback loops:
Always have a way for your team to ask questions, give feedback and be a part of the solution whenever possible. Having your team support, from the ones that do the work is super-important. It also will open your eyes to ways to improve the next time you improve or add a new process. The communication aspect encourages the team to have ownership over the business as well and improves moral during times of change.

This is also a really good way to create an FAQ document to help support the organization. When new people come in and your business grows, you will already have a list of questions that have been asked to get them onboarded and up to speed as quickly as possible.

It is not uncommon for a client to be excited about saving time and investing in technology to help them do so. However I see it time and time again the excitement wane once they realize that it does take them a little work to see the change through to completion. No change is ever easy, because it takes a flexible mindset to ‘ride the wave”, and put in the work to get to the time and cost-savings.

Using these tips from the beginning of the process till the end will help ensure the excitement and anticipation will carry-on and make your process changes a success.

I’d love to hear from you! What have you learned in your time as a small-business owner OR a corporate employee that helps you work through process changes and implementation?

What have been your biggest frustrations?

All of these pieces of a business can be done without an outlined process, but it will take you more time, more frustration, and more money to do them without a thought-out process.

So many companies that have the potential for success ultimately fail because they don’t have repeatable processes in order to maintain or improve upon their success.

So, what is a process?

Well I’m glad you asked!

A process is a series of steps that can be taken to achieve the same result every time.

Sometimes the word “system” and “process” are used interchangeably. While they are similar in meaning, a system is actually an overall series of smaller processes for a particular set of needs.

For example, in your business, your content creation may be a system, but the steps you create to create the content, edit the content, pick the pieces of content for social media, post the content, etc., are the processes that make up that system.

A process is something that helps the system run more efficiently.

Why do I NEED a process?

I’ll lose the creative edge that makes me stand out!

If I had a dime for every time I heard this or heard it insinuated, I could work for free!

So many business owners are awesome creative quick-starting geniuses, that sitting down to create a workflow, or repeatable process just makes them cringe and curl up in a ball and sleep till spring. (I have to admit, that doesn’t sound half-bad right now… thank you cold-snap)

Well, to that I say “pshaw!” Having processes and systems actually frees UP your creativity! No longer are you searching for documents, or redoing work just because you couldn’t find your notes. You can build creativity INTO the process as well as offload some of the more non-creative tasks to someone more better-suited.

 (If you still can’t see yourself doing this, but understand the value of it, perhaps we should chat! Head over to my contact page HERE)

Think of processes as a map. You may be envisioning where you want to end up, but having a map of how to get there, rather than “winging it” will help you ensure your destination is what you imagine it will be.

Okay, I believe you, how should I get started?

Now that you’ve decided to create processes for your business, there are definitely some steps to take to make sure you won’t lose steam or get lost in the minutia.

1. Define your goals.
They should be focused on your company objectives and where you envision your business being in the future. All of your processes and systems should support these goals

2. Identify the main systems in your business.
Most small businesses will have systems in one of these 7 categories: Financial, Sales, Marketing/Visibility, Operations/Project Management, Product creation, Client Experience, Team Growth/HR.

3. Start with the system you spend the most time in or find yourself not enjoying the work.
For many this is Operations, or Financial.

4. Record the step you take using a video software (or even record in Zoom) and start to create a library of videos of how to you it, even if you know improvements can be made

5. Have a colleague or VA review the videos, perhaps create an SOP of the steps, or parts of the steps to see if it makes sense.

(Optional 6. Hire a process or systems specialist to come and help create your processes and improve the overall functionality of your business so you can “get out of the weeds” Click here to discuss!)

Sold yet?

So if you still believe that processes exist to squelch creativity and “corporatize” businesses, I hope this has helped you see the purpose from a different perspective. Any business that runs needs to have a structure and some sort of framework so that anyone can come into the business and make it run without “reinventing the wheel.”

I hope you will now view lego’s differently next time you buy a set….. Or is that just me? 😉

Let me know what you think!

Have your own opinion on systems and processes? How do you record the operations in your business and help your business grow?

You’ve all heard that story about the professor and the lecture he gave to his class regarding big rocks, small rocks and sand. This is a story used by many time management experts and coaches to exemplify that although life is filled with many “things”, some of those things are more highly valued than others (the big rocks) and some are not as high value (small rocks) and shouldn’t be the “main focus”

If you have NO idea what I’m talking about, please visit this youtube channel for a quick 2-minute explanation of the Big Rocks before reading the rest of this! I promise! It’s less than 2 minutes long!
https://www.youtube.com/watch?v=v5ZvL4as2y0

This analogy can work with your life as well as your business, it actually can be used to put a framework pretty much about anything you do in your life to help decide where to spend your time and evaluate the direction you are going.

So, what are your big rocks?
Your big rocks are based upon your values and everything you find important in your life. In my life, my big rocks are my family, my health, my spirituality, and my contribution to the world.

So many of us, including myself, get bogged down in the minutia of everyday life, and all the things others expect of us, it is no wonder that we lose ourselves so often in serving others, especially those that have children or others that depend on us.

But if we let the small things, the “shoulds’ and the “expectations” run our life, we will lose site of those big rocks and the reasons “why” we started our business, started exercising, or creating a family game night in the first place.

How can we keep the important things in mind?
Being able to keep your values and your big rocks in mind, even when life takes over and puts you on autopilot is as simple as a sticky-note.

Much like anything in life, what is out of site- is out of mind. But when it comes to our values and our big-rocks, constant visible reminders will help us prioritize on a daily or sometimes hourly basis.

Action item: Put your values or your big rocks on 5-6 sticky notes, or note-cards and stick them in places you see every day. This can include your bathroom mirror, your daily calendar, your office whiteboard, the dashboard of your car. Remind yourself of why you are here on this earth to serve, to help, to be.

What about all of the other things?
Whenever I start thinking about my big rocks, I start to get a little panicked about all of the other things that I need to do in order to support my big rocks. The mortgage needs to be paid, the office needs to be decluttered, the kids need to have halloween costumes… you know the drill.

These are all important things as well, and some of them are even in support of my big rocks, but based on other needs, they may be able to be pushed back depending on how they effect the immediate needs of myself, my family and my health.

They shouldn’t be ignored, obviously, but they should also be prioritized so they aren’t forgotten or set aside so long that they cause you stress and anxiety. 

What’s the process?
If you’ve been following me at all, you know that I am a very systems and process oriented person, so of course I will let you peak into the processes I have either heard of or created in my life to help keep my values and my priorities in the forefront.

When setting up your week or your month, make sure your big rocks are on the calendar first. This is from everything from self-care and family time, to meditation/yoga/date night.

Once the big-rocks are scheduled, then you put in the little rocks, that support the big rocks in next. For me, that would be:

• Business/work time
• Planning for family events/vacations
• Paying bills
• Schedule time with friends
• Updating the house

In my business specifically, my big rocks are 

• Client Management
• Connection
• Self-improvement
• Course-creation

Small rocks would be 

• Project-work
• Project management
• Meeting preparation
• Hiring/team management

Put this in action in your own life.
So many of us just go through the day letting everything happen to us, not taking accountability for what happens and the direction we are taking. It is true, life has a habit of throwing us curveballs (2020 anyone?). But how you DEAL with those curveballs, based on your values and priorities is in the end what defines you. I know we are all capable of moving forward to our goals no matter the path we are forced to take if we keep the Big Rocks the most important things in our lives. 

What does this look like for you?

I’d love to hear from you and share with me what your big rocks in your life…. In your business?
What are the small rocks that help support those big rocks?

What do you think of my process for organizing my life around my priorities?

How many times have you tried to get one thing done, and then find yourself down the rabbit hole, 2 hours later, surrounded by receipts and post-it notes and signed up for a course on how to use convertkit?

How many times have you tried to solve a quick problem only to find out that it’s actually caused by a bigger problem and then you are up all night trying to solve it?

How many times have you thrown your hands up in the air with so many things to do in frustration and just want to give up?

Dealing with overwhelm

I hear you sister …. Loud and clear.

Overwhelm is a feeling I am extremely familiar with, as many women who are driven in many aspects of their life can relate to. We often feel like we are pulled in multiple directions, whether it’s in our business our families, or just keeping the house in order. It sometimes feels like a never-ending battle with no real solution.

It’s then when you need to slow it down, give yourself a minute to breath, and ask yourself “What do I need right now to get to the place or the mindset I need to be?”.

This week I have been extremely busy with work when my son came down with a cold. He is currently attending in-person school, but where we live, if a child has a runny nose, they consider it a Covid-symptom. This means he must stay home for the quarantine period (not ideal) or get the Covid-test and be able to go back to school once we got the paperwork. (also not ideal).

I don’t know how many of you have ever worked with a 4 year old running around who is curious about everything, but you can only put them in front of PBS kids so long until either they get bored or you feel like the worst parents ever that you are essentially ignoring your own child. So we decided to get him the Covid test.

This was his second Covid test, so you know he was not too happy about it. 

Let’s just say that even with all of the positive reinforcement, hand-holding and promises of chocolate it took two nurses and myself to hold him still enough to get the test done. As a mom who believes in vaccines and have been there for the majority of her childrens shots, this was extremely overwhelming for me, for so many reasons. My brain flooded with the sadness and fear that my child felt, the fact that we have felt so isolated for so long other than trips to grocery store and runs/walks outside. How almost 1/4th of my son’s life has been during Covid and this is the childhood he will remember. Everything you could think of came flooding to my head and I had to hide my tears from my little guy so I wouldn’t scare him.

Once we got back home, and he was happy with his MM’s, I went to my office and just breathed for a few minutes allowing myself to feel the overwhelm of the situation we were in and ask myself what I needed in that moment. I had to cut through all of the thoughts and emotions and focus on what needed to be done at that time in order to get through this and onto the next step. 

Much of the time we deal with similar situations in our businesses. There are a million ways to do the million things that are on our list. One of the great and wonderful things about entrepreneurs is all of the amazing ideas that they have all the time.

I have many conversations with my clients about what is the most important thing to do and what they should be focused on in order to move their business forward the quickest. In essence, Keep It Simple Sister. (Yes, I know the saying is “Keep it Simple Stupid”, but I’d rather use the feminine power in this blogpost) 😉

Through trial and error, I have learned to clear the clutter from my brain and my life by making sure I focus on the right things, and keeping my goals and my paths simple and clear, not only for me, but for those around me. Keeping my goals and priorities clear, makes the paths to achieve them almost magically appear before my eyes in a simple and clear way.

Much like Marie Kondo asks us to only keep the physical objects that bring us joy, I ask you to only focus your time and energy on the people, relationships, and activities that bring you joy or actually need to be done to move you forward to your goals.

”Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains”

Steve Jobs

Now I warn you, making things simple isn’t necessarily easy. Sometimes a lot of mental and emotional effort goes into letting something go that you have been use to thinking about, worrying about or doing… but once that thing is gone, it doesn’t take up your mental space anymore, allowing you to deep dive into the parts that make your soul sing. 

Top 5 ways to keep things simple in your life:

1. Your space – Throw-away, give-away or donate the items in your house/life that are just taking up space and not adding value

2. Create a list of family values and goals so you are all aligned on what is important and what you stand for

3. Write down your thoughts/plans for your business at least once a week and put it in the same place so you can focus in on the ones that matter the most to you.

4. Create a system around how you work, when you work, so it doesn’t need to be explained to your family or your clients and you know what you are doing every day of the week without thought

5. Make everything that isn’t something that needs your emotional or deep-thought a repeatable system, from when you grocery shop every week, to making coffee in the morning to exercise. Humans are creatures of habit, use that tendency to your advantage with enough flexibility that you can drop everything and care for sick child, have a meaningful talk with your husband, or go for a massage.

Life is short, Keep it Simple.

I don’t believe that I am original in my drive and determination, in fact, I was raised with and am surrounded by women with the same ideals and challenges. Many of these women have risen to extraordinary heights in the face of adversity and a culture that still values the work of men at a higher pay-rate than women. It is because of this determination, this drive of our generation, that so many of us are burning out. It is completely understandable and yet tragic that so many women are working harder, longer, and with more responsibilities as wives, parents, daughters, employees, or CEO’s than our parents before us still don’t feel like we are measuring up to the women before us that paved the way for our successes.

Other than our families, loved ones, and values when it comes to society, part of every woman’s idea of success should be their own happiness and health. This means that self-care, in whatever form it takes needs to be a priority in our lives.

I know… this is a REALLY easy aspiration to have, but an even easier goal to let pass by the wayside when something more important comes up. I have even had others around me judge me negatively because I showed up to work late after attending a mothers-day event at my son’s school. Nevermind the fact that I was doing more work than the others in my department or that I found more efficient and effective ways to work with my peers. 

So I get it. Actually making the time for yourself when society, the way you were raised, the judgement from family, friends and your colleagues may tell you otherwise, is in a word… improbable. 

But think of the alternative.

Losing your life to work. Not spending the time with your friend who needs you. Not breathing the early morning air on your daily run. Not doing that yoga and losing your flexibility.

What is the result if you DONT make self-care a priority in your life?

I beg of you (and myself), to find something every day to do for yourself that is enjoyable and helps make you a better person. Make your self-care valuable to everyone you serve, spend time around and work with, and it will be that much easier to do.

This is a list of things that I have tried myself, or is on my mind to learn to do in the next year that would classify in my book as “self-care”

Notice everything on that list has either a health benefit, or a brain benefit or both. 

Self-care doesn’t mean self-indulgence. It is what you can do for yourself that will build a better tomorrow, next month or next year. It is the act of creation and healthy habit-forming that is not a self-punishment, rather an investment in your future as a whole person, not just one with the work-ethic of a saint.

“Self-care is giving the world the best of you, instead of what’s left of you”.

 

Katie Reed

So while your work-ethic is something the women’s liberation movement would be proud of. We need to make sure it is not just our work that is admirable, but the way we care for ourselves and hold to the parts of us that came before the businesses or your social groups and family expectations is almost more important than the rest.

If you promise to take time for your own self-care this month. I promise to be diligent about mine as well. 
Now let’s kick some ass. 

Focus hacks that I’ve used for myself

1. Find a space to work where you will not be interrupted, that preferably has a door, and let your family and friends know you are there to focus.
2. Put your phone on silent or airplane mode and turn off all social media pop-ups or slack conversations
3. Ambient music or white noise. I swear by ambient music (there is a plethora of it on youtube), my favorite is just a crackling fire
4. Work when your brain works best. There is something to knowing when your neurons are firing the fastest and using those hours of the day to do.
5. Have a hot drink or a snack at your disposal. Nothing distracts me more than being hungry, cold, or thirsty. I always make a hot cup of tea (currently it is peppermint) to get me through a focus-session with the most effectiveness. 
6. Only try to get 1-2 things done during your focus sessions and then take a break. 
7. Plan your session out before you do it. Knowing what you are working on prior to doing it will help you focus on the tasks at hand
8. Physical activity. It is good for you, you already know that, but it also helps your focus and concentration as well. How often do you get your best ideas when working out? I know I do when I run.

Alarming Statistics about lack of focus. 

I’d love to know what kind of ways you help your focus as well. How do you get yourself in that “flow” state quickest?